Block’s NPS score is twice the industry average

We are pleased to announce that we have achieved an NPS score of 85.

“We are delighted that our clients rate us so highly and would recommend us to their colleagues. Our high NPS score is a major achievement that we are extremely proud of, reflecting our commitment to our clients and their commitment to us.

Despite this high NPS score, Block isn’t slowing down. While these results are fantastic, we’ll continue working both internally and with our clients to deliver innovative, best-in-class services to help them achieve their goals.”

Stuart Jones, Services Director at Block

We’re driven by a belief in better, determined to deliver faster, and committed to working smarter so that technology works for you – as it can, as it should, and as your stakeholders deserve. Learn more about the Block Promise.

What is the Industry average?

A 2021 article published by Retently looked at average NPS scores by industry, split for B2B and B2C, with the Technology and Services sector averaging 39, so we are pleased to be significantly outperforming that benchmark.

Here’s what some of our clients had to say:

“The issue was picked up very quickly and handled very well. They brought in other relevant staff quickly to help resolve the issue.” Network Consultant at Oxford University Hospitals

“Lee is a fantastic asset to Block, and has always provided me with a solution. Great service!” Senior Network Analyst, Nottingham University Hospitals