Healthcare IT services for high-stakes environments

Your trusted partner in healthcare IT solutions

Hospitals are one of the most complex and demanding environments for digital teams. At Block, we work with teams to design, deploy, and manage network infrastructure, collaboration tools, and smart hospital upgrades.

Our experts deliver healthcare IT solutions designed specifically for NHS Trusts, Integrated Care Systems (ICS), and private healthcare organisations across England and Wales. In fact, we’ve been working in the healthcare industry for more than 20 years.

In that time, we’ve worked with digital, estates, and clinical teams to modernise infrastructure. Whether that’s increasing uptime, achieving national-firsts, or deploying small upgrades that make big differences.

Talk to a digital health specialist

Directly above shot of male and female nurses walking down hospital corridor

Managed IT support in healthcare

Block’s technical teams work in high-pressure, always-on environments. We can manage or co-manage your network to ensure seamless connectivity across your hospitals.

Our priority? Keeping your systems running, stamping out cyber attacks, and resolving infrastructure failures before they can have a serious impact on your operations or patient care. All while delivering an exceptional service to end-users.

This leaves your digital team to focus on more value-adding and less fire-fighting.

Block provides:

24/7 proactive monitoring and incident response
Infrastructure lifecycle management
Service desk and on-site support services
An aligned approach with NHS digital strategy
Upskilling support through our Human+ approach

What does modern network infrastructure look like?

Secure connectivity is critical for so much in the healthcare sector: clinical systems, EPR platforms digital health services, and collaboration tools.

Our network teams have extensive experience designing and deploying resilient infrastructure using a zero-trust approach. So, you can keep healthcare professionals connected across acute, community, and primary care.

Wired
Wi-Fi
Access control and segmentation
Data centre networking
Firewalls and web filtering
Wide area networking

How North Bristol NHS Trust overhauled
its legacy infrastructure

Block’s healthcare network infrastructure

Connect hard-to-reach places to Wi-Fi

Upload digital patient observation data faster

Oust cyber attackers and protect patient data

Reduce network outages linked to essential services

Add future technologies without stress or complexity

Connect outdoor areas of your hospital campus

Support remote medical consultations and beyond

Moderate AI usage among staff with easy policy implementation

Network use cases for your hospital

What is digital health?

The current NHS 10 Year plan focuses heavily on the digital health. That usually covers things like the NHS app, virtual appointment platforms, Electronic Health Records (EHR), telephony, and AI-driven tools.

What this looks like varies between hospitals, but the goal is always to:

Improve the patient experience by increasing accessibility and personalising care journeys.
Reduce strain on clinical teams by providing preventative care and AI-driven capacity support.
Decrease waiting times for patients and reduce process complexity for staff by achieving operational efficiency.

Collaboration technologies sit at the heart of digital health. They can create simple communication channels that make sense, and get staff and patients the answers they need as quickly as possible.

Collaboration solutions for healthcare

We know keeping your teams communicating is vital, especially during medical emergencies. Our collaboration experts can help you navigate legacy telephony systems to cut long term costs, get teams talking, and improve the patient care experience.

Voice

Upgrade telephony systems and unify comms across your hospital sites, using secure calling and voice platforms.

Video

Install clinical-grade video conferencing devices that support video consultations, virtual care, and remote MDT meetings.

Agentic AI

Deploy AI agents into your contact centre to decrease call waiting lists and automatically triage patients in need.

How Barts Health NHS Trust reduced costs with a UC solution

How IoT is used in healthcare?

Building a secure IoT (Internet of Things) environment is critical for unlocking smart hospital use cases.

IoT devices are physical objects fitted with smart sensors. These sensors collect data which give you a full visual of everything that’s happening in your hospital in real-time. You can set up automations to trigger actions when certain data is recorded.

At Block, we’ve found RTLS (Real-Time Location Systems) is one of the key areas of IoT for NHS Trusts. This can help with use cases such as tracking medical equipment or monitoring room occupancy.

How Nottingham University Hospitals NHS Trust
built a smart hospital

Smart hospital technology for NHS Trusts

Block currently delivers numerous of the smart hospital capabilities outlined by the NHS’ New Hospital Programme. Our teams have recently deployed smart infrastructure for England’s first National Rehabilitation Centre as part of this programme.

However, we can also work with your digital and estates teams to deliver smart technology in a way that makes sense to your Trust’s existing buildings. (Even if you’re not part of the New Hospital Programme).

Locate medical equipment quickly.
Reduce theft and equipment loss.
Protect vulnerable patients from absconding.
Equip staff with silent RTLS duress buttons.

Monitor hospital room occupancy in real-time.
Automatically keep track of environmental conditions, such as CO2, noise, and temperature.
Improve efficiency and sustainability across your hospitals.

Provide guests and employees with real-time navigation.
Scan a QR code for turn-by-turn instructions on a web-based app.
Decrease late patients and missed appointments.

Share content such as messaging and forms via a secure, controlled platform.
Enhance the patient experience with bed-side infotainment.
Easily integrate with clinical systems and third-party software.

Increase cell signal within hospital buildings.
Support IoT ecosystems securely.
Provide instant guest connectivity without sign-on.
Support network bandwidth during high traffic periods.

Security and compliance

Resilient infrastructure is a key to protecting patient information and preventing outages. At Block, our security experts follow zero-trust principles and a secure-by-design approach. So what does that mean?

1. Block’s security approach break-down
2. Network access control
3. Network segmentation
4. Contextual access (posture)

Layering the defences we’ve outlined above reduces risks and improves visibility, giving you the best chance of strengthening cyber security and complying with healthcare data protection regulations.