Shaun Pell and Mark Walton share their methodology to getting started.

When AI and automation stories hit the headlines in the UK, it’s usually about clinical impact in healthcare. (Think AI-driven diagnostics and medical transcriptions). But the reality is the easiest and safest value to gain from AI and automation can be found in IT and networking teams.

Have you thought about mobilising AI to help conquer the never-ending queue of service tickets? Or perhaps bringing AI-driven tooling into troubleshooting to keep the connectivity behind care running for longer?

Mark Walton, CTO, and Shaun Pell, Services Director at Block, have spent the past three years building and deploying AI-driven tooling into NHS Trusts to do exactly this.

Here, they speak to Block’s founder Marc Chang about the realities of deploying AI and automation safely in such a critical environment.

Plus, for the first time, Mark and Shaun reveal the details of their ‘Crawl, Walk, Run’ adoption methodology publicly. You can find out a follow-along list of actions for each stage for free on: Tech Insights.