Block achieves Webex Contact Center Powered Service certification

Cisco has awarded Block the Webex Contact Center Powered Service certification, reflecting high levels of support and expertise in critical environments.

The certification is Cisco’s highest validation of partner capability for Webex Contact Center and recognises excellence across architectural expertise, delivery, managed services, and service processes. 

Recent projects delivering Webex Contact Center in mission-critical environments, such as healthcare, were a key contributor to the certification. This includes a successful migration with University Hospitals of North Midlands NHS Trust.

Block currently works with NHS Trusts that face government mandates to transition away from legacy paging and bleep systems to cloud-based communications.  

For example, the Frontline Digitisation Programme (deadline passed in March 2026) and NHS Notify Mandate (upcoming deadline: March 2029) both require providers and ICBs to eliminate legacy systems and move to cloud-based messaging infrastructure. Webex Contact Centre is a key facilitator of this transition. 

Block’s integrated expertise in networking and collaboration have supported these transition projects without disrupting patient care. Engineering teams are able to bring both skillsets together to deliver seamless migrations to Webex Contact Center. 

“This is a significant achievement that reflects our team’s dedication and expertise,” confirms Shaun Pell, Services Director at Block. 

“Networks and collaboration are our specialisms. When you’re moving critical communications to the cloud, you’ve got to consider the on-premises environment as well as the platform itself.  

“If you don’t consider what connects the two together, you get problems. Having a partner that can assess it from both sides – the network and collaboration side – ensures quality and reliability.” 

This is Block’s fourth Cisco-Powered certification, having already secured certifications in Cloud Calling, Campus Calling, and Catalyst SD-WAN.  

Together, they recognise expertise across technical delivery, migration, and ongoing support, giving clients confidence that their critical communications are in safe hands.

Find out how Block’s Cisco partnership can help you