Future Ready.
Service.

Todays IT services should work to extract maximum value from investments in Cloud, automation and AI while continually enhancing the user experience – exactly as we’ve all come to expect in our daily lives.

With an increasing reliance on new systems that take advantage of automated, intelligent, remote, self-healing tools to deliver enhanced service, it often makes sense to outsource some elements, leaving room for your own people to concentrate less on the tech and more on improving user experience and adding value.

When the future is digitally-driven, the way our IT needs are serviced becomes ever more critical.

 

Transformed outcomes depend on transformed service

The future-ready technology leader is fully aligned with business strategy

To be future-ready, strategic outcomes rather than technical capabilities should lead both thinking and budgets. The business has upstream vision and measurable targets; the staff have modern needs; the public expects an experience that feels designed around them, with as much self-service as possible built-in.

Yesterday

A restrictive, disjointed manual infrastructure meant services were focused on technology rather than outcomes. People worked in silos, while reactive IT departments spent their time firefighting, answering the loudest calls first.

Today

People work as a team, with a consolidated infrastructure and consistent service levels. IT departments are becoming ever more integrated, remote working is actively enabled and planned for as the Cloud-based model comes on stream.

Tomorrow

Decisions are data-driven; automation/AI pervades the operation, fully transitioned to a Cloud-first model. Service strategy aligns with wider outcomes, with teams focused on CX, self-service and a continually enhanced user experience.

Service. Reimagined.

Holistic digital transformation promises massively upgraded outcomes across the entire operation. However, for the envisaged future to come fully to pass, it’s not just the infrastructure that needs to adapt, culture and processes need to evolve to suit the new world.

The question of how to introduce a Future Ready Service model comes down to three choices. You can handle it in-house with a mix of training, recruitment and new tech, outsource it to a third party or take a hybrid approach. When you choose Block to help you manage the service element, you can have absolute confidence that all of the desired outcomes will be achieved.

Imagine a world where you gain true insight from your organisation’s data. Where you can use this insight to identify trends and enhance the service experience. A world where human error is minimised, capacity increased and your IT teams focus less on the manual delivery of physical IT infrastructure and more on the provision of an automated and simply better service.

 

 

Foundation

Giving our clients additional resource to support their own IT teams, for extra peace of mind and dependability. When internal IT teams are faced with technical, time or resource constraints, Block Foundation support helps clients extend their reach to resolve issues swiftly and efficiently.

Operate

Operate services complement and build upon your existing model. We extend our capability to your teams to help deliver services with speed, agility and in a cost and time-efficient manner. This gives our clients the flexibility to align your resource strategically with key business priorities.

Manage

Manage is an entirely collaborative and immersive support approach. Our service managers and technical teams work with you to form a true extension of your existing team. This affords our clients complete the flexibility and freedom to maintain valuable internal focus on key strategic initiatives.

The last couple of years have been challenging for everyone. Clients have faced increased demand from their users to provide reliable, scalable and flexible services in an ever-changing world. At Block, we are committed to working in partnership with our clients to play our part in helping them meet and exceed their strategic outcomes by leveraging our Managed Services. Mark Walton, CTO

The future is
here now

People across society have become accustomed to a consumer-grade digital interface, where automated assistants respond intuitively, learning from us as we interact. As AI evolves to deliver ever more seamless, functionally fool-proof capabilities, the days of occasionally obstructive IT and “computer says No!” are behind us. These days, the computer says “Absolutely, and have you considered this helpful upgrade too?”.

Managing all of this potential, making it stick and ensuring you remain at the forefront of developments, takes investment – not only in these powerful new toolsets, but in the new skills required to operate them. That’s why it makes more and more sense to work alongside an experienced partner.

A Future Ready Service helps you to define new standards and develop robust and agile processes to ensure complete control as your capabilities grow.

What is important when choosing services and partners to work with

Luke Readman, Chief Officer at OneLondon, talks about what he considers to be the most important attributes when choosing a partner or service, from track record and reliability to technical capability and honesty.

So what’s
stopping you?

Many organisations find themselves always having to react, without the time or skills needed to make the improvements necessary to mitigate manual processes and repeating issues.  Service activities become highly reactive with teams largely focusing on putting out fires and little or no time for innovation, development or value-adding projects.

Managing legacy infrastructure and working in a constant cycle of fire fighting can lead to low morale and talent retention issues. IT departments often rely on a handful of skilled specialists to keep services operational. Just one of these specialists leaves and the corporate memory leaves with them. Developing highly standardised, templated, repeatable infrastructure ensures that service intelligence remains within the business.

The vision and sensitivity to which leadership manages the change from the current ways of working will ultimately determine how the culture will evolve and whether it will support or become resistant to the new service world.  Change of this nature is never easy, usually requiring an iterative process and requiring several early successful initiatives to achieve the required buy-in needed to deliver the transformation.

We’re here to help. We’re driven by a belief in better, we’re determined to deliver faster time to value, and we’re dedicated to making smarter technology work for you – as it can, as it should, and as you and your stakeholders deserve. When we apply the Block Approach to your operation, we know that lasting transformation is not only possible, but well within reach. 

LEARN MORE ABOUT OUR PROMISE

50%
of workloads are predicted to be handled by AIOps within 1-2 years, rising to 80-90% within 3-5 years.