About Us

Block

Block is an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to aspire and succeed. Combining deep vertical market expertise with proven technical capability, we work in partnership with our clients to deliver impactful, measurable and sustainable business outcomes ensuring investment priorities are effectively aligned to strategic objectives. Our solutions and services help clients across enterprise, commercial and public sectors to increase productivity, accelerate growth and deliver outstanding user experiences. The following values are core to our approach:

Go Beyond

Knowing that it’s the little touches and personal service that often makes
all the difference.

Relationships First

Understanding that success always begins with exceptional
relationships.

Think Differently

Applying inspired thinking to fuel continuous improvement
and innovation.

Get Excited

Achieving great things with good people, and having fun with the work that we do along the way

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Debt or financing

37%

Annual revenue growth rate

90+

Organisations supported every day

5,000+

Consulting days utilised every year

50,000+

Assets supported and managed every day

1,000,000+

Users on our Guest-Wifi every month

Our Promise

Our driving purpose is to help clients succeed. We do this by providing specialist expertise and experience that helps organisations find the most optimal route to achieving their business goals. Whilst our team loves to work on new projects, there are sometimes occasions where we have to politely say no to an engagement. This can happen when we believe the clients desired approach presents serious risk of failure, and despite our best efforts, cannot be improved. We work with honesty, openness and integrity and take our responsibility for our client’s success seriously.

There are certain things you can be sure we will never do:

Take on an engagement we cannot deliver

Over-promise to win a deal

Cut corners to meet an unworkable timescale

Recommend unsuitable technology models to meet a budget

Stay quiet if we believe mistakes are being made

Executive Board

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Marc Chang

Chief Executive Officer

Marc co-founded Block in 2006 following a successful career architecting, building and running enterprise-class infrastructures within blue chip organisations, including a number of global financial institutions and COLT Telecom Group. An economics graduate from the London School of Economics, Marc continues to work in close partnership with Block’s clients, with an approach that places business priorities, people and users at the heart of technology investment and Business Transformation. He lives with his wife and three children in Stoke Newington, London, and his passions include food, film, Liverpool Football Club, music and travel.

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Gordon Hennessy

Chief Financial Officer

Gordon joined Block as Chief Financial Officer in June 2015, with over 7 years of experience in Cisco Gold partners. Having trained and qualified as a Charted Accountant with Ernst & Young, Gordon moved into telecoms, spending almost 10 years with Cable & Wireless experiencing first-hand the impact of the globalisation of networks and the dotcom bubble. His responsibilities evolved to include running Finance, Commercial and Sales teams, including the £0.5bn Global Carriers division within the UK. Gordon also spent 18 months at PwC dedicated to M&A activity, working on both buy and sell side due diligence. Outside of work Gordon enjoys staying fit, particularly swimming and is a keen football fan.

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Tracy Doucèt

Executive Director

Tracy joined the Block Executive Board in 2017, following the acquisition of Innov8 as a Block company. Within her 20+ years of executive and non-executive experience, Tracy has held several board level positions within financial services and retail, along with Chair of a £250m NHS Foundation Trust, and CEO of a strategic consulting practice serving several FTSE 100 companies including Marks & Spencer Plc, Tomkins Plc and The Department of Health.

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Ian Smith

Executive Director

Ian joined the Block Executive Board in 2017, following the acquisition of award-winning solution provider, Innov8. Ian brings more than 15 years’ experience of working in technology at board level within healthcare and commercial organisations. Recognised as an industry thought leader for European technology solutions and innovation, Ian brings a wealth of insight and experience having led several organisations through significant change and transformation.

Partners & Frameworks

We partner with global leaders who are renowned for continuous innovation and outstanding service. We select partners who are financially robust, maintain significant year on year investment in R&D, and whose global fulfilment and client operations are second to none. As a organisation with strong public-sector focus, we also offer services across a number of Crown Commercial Service (CCS) Frameworks – see further detail here.

Accreditations

Assessed by the leading Certification Body, the British Assessment Bureau, we have achieved certification to the internationally recognised ISO9001, ISO20000 and ISO27001 accreditations. Demonstrating our commitment to customer service and quality in delivery. – see further detail here.

ISO9001 requires organisations to demonstrate that they do what they say they do and that they have a quality management system in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction.

ISO20000 is the international IT Service Management standard that enables IT organisations to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice.

ISO27001 is the international standard that describes best practice for an information security management system (ISMS). Accredited certification to ISO 27001 demonstrates that an organisation is following international information security best practices. 

Corporate Responsibility

Our people come to work to create value, share best practice and advance the goals of our customers in the best way possible. To this end, we put a lot of effort into ensuring that all aspects of our business operate to good practice guidelines, as a minimum.
Environmental Policy

Sustainability is a major concern in all that we do. We operate an internal environmental policy, and our solutions often include a stated aim to reduce the power consumption and overall footprint of the customer’s infrastructure.

Charitable Activities

We encourage staff to introduce charitable activities into their work-life balance, either through pro-bono work, fundraising activity or voluntary activities, and provide concrete support through additional leave or fundraising assistance.
Block currently supports the following charities:

Changing Faces 2015-16

Each year, every member of the Block Team is invited to nominate a charity of their choice for Block’s support for the year ahead. Nominations are then put to a company-wide vote. This years elected charity is Changing Faces.

Changing Faces is a charity for people and families who are living with conditions, marks or scars that affect their appearance by changing the lives of those affected, and the minds and attitudes of those around them.

changing faces block solutions