Chapter 3
Agentic AI
More AI workers. More team resource.
We’re already beginning to explore how Agentic AI tools can deal with IT help desk tickets in the Contact Centre. This gives digital teams more time to focus on maintaining uptime, rather than sorting out forgotten passwords.
Handling tickets faster
We’re seeing AI agents handle up to 50% of tickets. This doesn’t completely remove the network team from the process, as techies will always need to approve the actions recommended by AI agents. However, it does give the team more time to upskill in areas that will progressively enhance network performance.
AI and automation is potentially the pick to unlock low productivity in the NHS. It has the potential to streamline, speed up, and make safer and more equitable patient care.
Head of Operations (Wayfinding), NHS Trust
Faster
deployments
It can take an engineer weeks to patch 1000+ switches in a hospital.
Agentic AI can action change controls, technical upgrades, and post-check verification in minutes.
This means you can eliminate technical debt and deploy faster with less disruption.