How Barts Health NHS Trust unified comms across 5 hospitals
33.6 million calls. 14,000 devices. Zero downtime.
These aren’t just numbers for Barts Health NHS Trust, they mark a seismic shift in how one of the UK’s largest acute Trusts connects its people and delivers care.
By replacing disjointed, legacy telephony with a FutureNow collaboration service, Barts now runs on a unified comms solution that delivers:
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100% availability for life-critical services
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Nearly £300,000 annual savings from circuit and call charges
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20,000 staff supported across five hospitals
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13.5 days of admin time saved in a single month
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300% growth in softphone users, enabling flexible working
This transformation proves that smart infrastructure is vital, building resilience, unlocking efficiency, and setting the stage for future innovation.
See how Barts made it possible:
