Video and Collaboration plays its part in transforming the clinical process for the better at Great Ormond Street Hospital (GOSH). GOSH is the internationally renowned centre of excellence in paediatric healthcare and research. Treating over 192,000 children a year; ‘The Child First and Always’ is the over-arching principal central to everything GOSH does.

The Challenge

Collaborative video utilisation has become a key part of GOSH’s communication strategy. Shared visibility, irrespective of location, enables Clinicians to meet with others both internally and externally without delay. Visual collaboration dramatically impacts the speed of which both decisions and progress can be made as well as providing a new dimension in the patient consultation experience.

GOSH (like many organisations) had been experiencing inefficiencies and limitations with their legacy video systems – resulting in poor interoperability and creating general communication delays. Unreliable connectivity meant many were not able to join video sessions, and poor quality of service also made interpreting and engaging problematic, leading to the risk of misunderstanding, delays and a need to re-communicate messaging.

Furthermore, other departments were also being impacted indirectly. It’s actually quite common that most people generally underestimate the knock-on effects that ‘delays’ cause. Such a ‘domino’ effect is both costly and time-consuming for any hospital, not least for GOSH, as in indirectly impacts their ‘child first and always’ principal.

The Solution

Block’s relationship with GOSH has been built upon a sound level of trust and a series of successful projects. Through a consultative approach and methodical understanding of GOSH operate – including having technicians attend in-theatre operations to fully comprehend how visual and collaborative processes could enhance the operation process – Block were able to quickly design and implement a robust solution that have staff access to a collaboration environment that enabled them to interact, watch (both in real-time and on-demand), upload, review and share communications securely and quickly.

The solution involved utilising Cisco’s latest collaboration tools including their TelePresence and Show & Share platforms, further expanding upon the existing Cisco communications infrastructure.

The Outcomes

Re-designing and implementing visual communication has helped transform GOSH practices. The technology has opened the door on a number of opportunities including enabling staff that operate in multidisciplinary teams to work with one another regardless of their location and without constraint. Equally, it has massively impacted cost, travel and time savings.

The ability to share live and recorded video and collaborative content at any time and on any device can now be extended to experts and patients alike, often in different countries around the world. This level of commitment and innovation is yet another example of why GOSH command such global recognition.

With greater access to medical data, clinical applications and collaborative tools, GOSH have also improved operational efficiencies without sacrificing the quality of patient care. For the patient, the experience is now far more assured (often undertaken in familiar and more comfortable surroundings), enriched by visual enhancements that ensure experts can easily see, share and even act on the smallest detail of reaction to make sure a child or family member gets the very highest level of attention possible.

Great Ormond Street Hospital’s reputation for clinical excellence and care, and their ongoing strategy around video and collaboration is truly helping them continue their commitment in keeping ‘the child first and always’.

  • Not only does it provide an intuitive controllable end-user experience, but it can also be used whilst on the move. For example, we regularly use iPads to join video conferencing sessions meaning that our expertise are available no matter where the consultant is.

    Mark Large, former Director of ICT
  • IP based video changes everything. Being able to quickly join a video conferencing session where you can see people face to face builds confidence between all participants, whether they are patients or clinicians

    Mark Large, former Director of ICT