This independent assessment was conducted by the by the British Assessment Bureau, a leading Certification Body, and demonstrates Block’s commitment to customer service and quality in delivery.

ISO 9001 was first introduced in 1987 and requires organisations to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction. Certified organisations are committed to continuous improvement and are assessed to ensure progress is being maintained.

ISO 20000 provides an Integrated Services Management System (ITSM). This international standard is already widely recognised by the IT industry as evidence of excellence in all areas of IT service provision. The ISO 20000 certification aims to give Block a competitive advantage by ensuring its ITSM services are robust, efficient and responsive.

ISO 27001 is the internationally recognised Information Security Management Standard that proves an organisation’s commitment to the security of their customer, employee and shareholder’s information. With ISO 27001 in place, Block is able to minimise risks to potential data security breaches and reduce errors and costs, while demonstrating credibility and trust.

The benefits of certification to ISO 9001 include:

  • Streamlining an organisation’s procedures
  • Bringing consistency to an organisation’s service delivery
  • Reducing cost and rework
  • Improving an organisation’s management practices
  • Enhanced status
  • Competitive advantage
  • Lower insurance premiums

The benefits of certification to ISO 20000 include:

  • Reduction in incidents
  • Improved incident management
  • Reduces response times and interruptions to IT service
  • Ensures legislative awareness and compliance
  • Protects the company, assets, shareholders and directors
  • Increases customer satisfaction
  • Achieves consistency in the delivery of service

The benefits of certification to ISO 27001 include:

  • Proving to clients an organisation keeps their information secure
  • Achieve operational excellence
  • Minimise risk of potential data security breaches
  • Protects reputation
  • Reduces errors and costs
  • Increases business profitability
  • Engage employees

Block, founded in 2006 is an IT innovation business, offering expert consultancy, business transformation and managed services that empower clients to aspire and succeed. Combining deep vertical market expertise with proven technical capability, we work in partnership with our clients to deliver impactful, measurable and sustainable business outcomes.